SHIPPING & RETURNS POLICY

Customers may choose the designated delivery date on the checkout page.

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Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery between 4 to 6 working days after your order is accepted.

FreezeFresh may use a third-party courier company (from hereon referred to as “Delivery Company”) to deliver the Food.

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As a guide, we aim to deliver our food within the designated delivery date according to your delivery location, however delays may occur due to unforeseen circumstances, e.g. security clearances, road closure, inclement weather (Typhoon signal No. 8 or above and any Rainstorm or Thunderstorm Warning) etc. Under such circumstances, we will not be held responsible for delay of delivery. Delivery will either be automatically postponed to the next business day or alternative arrangements will be proposed by us. We do not accept any other alternative arrangement that is not proposed by us or approved by us.

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The above delivery time is a guide only and we do not accommodate and guarantee specific delivery arrival times. Failure to deliver at such time will not constitute breach of these Terms. 

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All food will only be delivered based on the specified address provided at the time of your order and is part of our approved delivery locations. Any wrong delivery address information provided by you will not be considered breach of our terms and will remain your responsibility. We will not be responsible for any compensation or liability under this circumstance.

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Once the food is delivered in accordance with your delivery instructions, all food is deemed to be your responsibility. For the avoidance of any doubt, should food be delivered in accordance with your instructions and subsequently goes missing this will be regarded as a successful delivery.

The Delivery Company will take reasonable steps to deliver the Food to you. If you feel that your delivery will require special instructions (such as gaining access to secure parts of your home or any other building in order to deliver your food), please notify us of this at the time of placing your order.

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If, having taken all reasonable steps, we are unable to deliver your Food, we will attempt to contact you. We will only attempt to contact you to make other arrangements where you have expressly given us permission to do so. Any failure to contact you is not deemed a breach of these terms should food be delivered according to your instructions. If we are unable to deliver the Food in such circumstances, we reserve the right to charge you for the Food that you should have received that day in any event.

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The Food will be at your risk from the time of delivery. Ownership of the Food will pass to you upon delivery. Neither new or any delivery company appointed by us shall be deemed responsible for any theft of the Food from the delivery address.

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We expressly disclaims all liability which may arise by virtue of the Food being left unattended for a period of time after delivery. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled.

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Service Area

Hong Kong Island, Kowloon, New Territories (For certain and some outlying islands area will additional charges.)

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Charges:

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Standard shipping $60 for all orders.

Free shipping on orders above $350. 

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Delivery Time Slots:

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The following time slots are for reference only. Actual delivery time subjects to the actual condition.

- Timeslot A: 11:00 – 16:00

- Timeslot B: 16:00 – 20:00

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*Remarks: The delivery time slots are not applicable to Sunday and Public Holidays

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